FAQ
Frequently Asked Questions
What is an abaya and how is it different from other types of clothing?
An abaya is a loose-fitting, robe-like garment worn by some Muslim women, typically as outerwear. It is often worn over other clothing and is designed to cover the entire body except for the hands, feet, and face. Unlike other types of clothing, abayas are specifically designed to adhere to modesty standards in Islamic culture.
Can you explain the significance of wearing a hijab?
Wearing a hijab is a personal choice for many Muslim women and is often seen as a symbol of modesty and religious identity. It involves covering the head and neck, leaving the face visible. The hijab can come in various styles and materials, allowing for individual expression while adhering to Islamic principles.
How do I choose the right size for an abaya?
Our sizing guide provides detailed measurements to help you choose the right size for your abaya. We recommend referring to your measurements and comparing them to our size chart to ensure a comfortable fit.
Do you offer international shipping?
Yes, we offer international shipping to most countries around the world. Shipping rates and delivery times may vary depending on your location.
What materials are your abayas and hijabs made from?
Our abayas and hijabs are crafted from high-quality nida fabric.
Can I return or exchange items if they don't fit or I'm not satisfied?
We offer a hassle-free return and exchange policy. If you're not satisfied with your purchase or if the item doesn't fit as expected, you can return it within 14 days for a refund or exchange. Please refer to our return policy for more details.
Are your products suitable for different occasions, such as formal events or everyday wear?
Our collection includes a range of abayas and hijabs suitable for different occasions, including formal events, casual wear, and everyday use. Whether you're attending a special occasion or simply running errands, we have options to suit your needs.
Do you have a size guide available to help with measurements?
Our size guide provides comprehensive information to help you determine the best fit for your body type. We recommend taking accurate measurements and referring to our size chart before making a purchase.
Can I track my order once it’s been shipped?
Once your order has been shipped, you will receive a tracking number via email or text message. You can use this tracking number to monitor the status of your shipment and estimate its delivery date.
Do you offer discounts for bulk orders or wholesale purchases?
We offer discounts for bulk orders and wholesale purchases. Please contact our customer service team for more information on pricing and eligibility.
Are your products ethically sourced and manufactured?
We are committed to ethical sourcing and manufacturing practices. Our products are produced in facilities that prioritize fair labor practices and environmental sustainability.
How long does it typically take for orders to be processed and shipped?
Orders are typically processed within 1-3 business days, excluding weekends and holidays. Shipping times may vary depending on your location and chosen shipping method.
Can I subscribe to your newsletter for updates on new arrivals and promotions?
Yes, you can subscribe to our newsletter to receive updates on new arrivals, exclusive promotions, and special offers. Simply enter your email address on our website to stay informed about the latest trends and deals.
Are there any restrictions on where you ship your products?
We ship to most countries worldwide, but there may be restrictions on certain locations due to shipping regulations or political reasons. Please check our shipping policy for a list of supported countries and any associated restrictions.
How can I contact customer support if I have further questions or issues with my order?If you have further questions or need assistance with your order, our customer support team is here to help. You can contact us via email, phone, or live chat during our business hours for prompt assistance and personalized service.